Lived experience.
Professional insight.
Real change.
Homelessness speaker, consultant and lived experience led training creator, helping professionals and organisations understand homelessness beyond housing alone.
I experienced homelessness from the pavement. Today I bring that experience into the rooms, organisations and conversations shaping how homelessness is understood and responded to.
UK homelessness training, keynote speaking and consultancy grounded in lived experience.
I have seen homelessness from both sides.
I know what it feels like to sleep rough, experience trauma and addiction, and be judged by the behaviour people can see without anyone asking what happened before it.
Years later, I found myself speaking in Parliament and working alongside charities, services and decision makers, bringing lived experience into conversations about homelessness and change.
That perspective now sits at the heart of my homelessness training, speaking and consultancy: helping people look beyond the surface and understand the human being underneath the situation.
I do not share lived experience simply to tell an emotional story. I use it to help organisations understand what can sit beneath behaviour, disengagement, mistrust and survival.
Understanding is where change starts.
Whether you need learning for one person, development for a whole team or a lived experience voice in the room, my work is built around helping people see the person before the problem.
Homelessness Inside Out
My flagship interactive online learning experience helping professionals understand the story before the street and what can shape behaviour, trust and engagement.
Explore the learning experience →Speaking & Team Training
Lived experience led keynotes and facilitated sessions for conferences, organisations, learning days and teams working alongside homelessness and disadvantage.
Explore speaking & training →Consultancy
Lived experience informed insight for organisations looking at engagement, trust, trauma informed practice, communication, culture and meaningful change.
Explore consultancy →We can change where somebody sleeps without changing what brought them there. Housing matters. Understanding the person matters too.
Homelessness Inside Out
See the person before the homelessness.
This is not another course that simply tells you what homelessness is. It is an interactive online learning experience designed to help you understand the person experiencing it.
Interactive online learning • Reflective scenarios • Knowledge checks • Certificate on completion • Individual & team access
Understand
Explore trauma, addiction, exploitation, hidden homelessness, relationships, trust and the experiences that can shape behaviour.
Reflect
Work through realistic situations, guided reflection and knowledge checks that challenge assumptions rather than simply delivering information.
Respond
Consider how greater understanding can change conversations, relationships, engagement and the way support is delivered.
People do not become homeless in a moment.
Trauma. Care. Abuse. Addiction. Exploitation. Poverty. Broken trust. Survival.
These are not excuses for behaviour. They are part of the context we need if we genuinely want to understand it.
But homelessness is rarely only about housing.
A set of keys can change where somebody sleeps.
It does not automatically undo trauma, addiction, fear, exploitation, loneliness or years of broken trust.
There is no point giving somebody keys to a home if the person does not yet know what home feels like.
Housing can be part of the answer. Understanding the person has to be part of it too.
What do you see when someone does not engage?
There are no trick questions. Just choose the response closest to what you might instinctively think.
Three situations. About one minute. See whether anything changes by the end.
Someone has been offered accommodation three times. They keep returning to the street.
What is your first thought?
Look underneath the behaviour
A room and a feeling of safety are not always the same thing. The street may be frightening, but it can also be familiar.
Accommodation may bring isolation, memories, expectations, withdrawal from substances or separation from relationships that have become part of somebody’s survival.
The question changes from “Why will they not stay?” to “What does staying there feel like for them?”
Someone repeatedly misses appointments and stops answering calls.
What might you assume?
What if disengagement is telling us something?
Repeated trauma, rejection, shame, poor experiences of services, addiction and simply trying to survive can all affect somebody’s ability to keep appointments and maintain contact.
Sometimes what we call disengagement may be fear, exhaustion or a learned belief that people eventually give up anyway.
A person becomes angry with the professional trying to support them.
What do you see first?
Behaviour is communication
Anger still needs boundaries. Understanding trauma does not mean accepting abuse or unsafe behaviour.
But if we only see the anger, we may miss fear, shame, loss of control or previous experiences that have made somebody feel threatened again.
Imagine what changes when your team starts asking different questions every day.
Homelessness Inside Out goes much deeper into trauma, addiction, exploitation, relationships, trust, systems and behaviour.
Learners explore realistic situations through lived experience, reflection, scenarios and knowledge checks.
It is not about making excuses for people. It is about understanding enough to respond better.
Explore the Full LearningLived it. Survived it. Spoke about it. Now helping organisations understand it.
Lived experience should not be brought into a room simply to provide an emotional story. It is knowledge.
My story included homelessness, rough sleeping, trauma, addiction, unsafe relationships, rejection and systems that did not always see the human being underneath the situation.
Years later I found myself speaking in Parliament and working alongside charities, services and decision makers.
That gives me a perspective on homelessness from both sides: the person experiencing it and the professionals trying to help.
Speaking
Conferences, sector events, staff learning days, leadership sessions, panels and roundtables.
Training
Online and facilitated learning for housing, homelessness, outreach, health, social care and wider teams.
Consultancy
Lived experience insight around engagement, trust, service culture, trauma informed practice and communication.
For people working alongside homelessness.
Homelessness Inside Out is designed for people who want to understand the human reality behind the behaviour they encounter.
Housing
For housing teams supporting people into accommodation and helping them maintain it.
Homelessness Services
For outreach, hostels, charities and frontline teams working directly with people experiencing homelessness.
Health & Social Care
For professionals supporting people whose trauma, addiction and homelessness may overlap.
Organisations
For local authorities, charities, community organisations, volunteers and learning teams.
Looking for homelessness training for your team?
Homelessness Inside Out supports housing, homelessness, outreach, health, social care, local authority, charity and learning teams to build a deeper understanding of trauma, trust, behaviour and engagement.
Individual and team access is available, with flexible online learning designed for real world practice.
Help your team see beyond the behaviour.
- Lived experience led homelessness training
- Self paced interactive online learning
- Practical reflection for frontline practice
- Individual and team access options
- Certificate on completion